Privacy policy

Privacy Policy

Last updated: 28 August 2026

1. About this Policy

This Privacy Policy explains how Software Mart Australia, ABN 43 657 323 491, collects, holds, uses and discloses personal information in connection with softwaremart.com.au, customer orders, support and related services.

In this Policy, Software Mart Australia, we, us and our refer to the business identified above.

We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles to the extent they apply to our activities. Regardless of whether a particular activity is subject to the Privacy Act, we aim to handle personal information in the manner described in this Policy.

2. What is personal information?

Personal information is information or an opinion about an identified individual or an individual who is reasonably identifiable.

Information that has been properly de-identified so that an individual is no longer reasonably identifiable is not personal information.

3. Personal information we collect

Depending on how you interact with us, we may collect:

Identity and contact information

  • your name;

  • billing or business address;

  • email address;

  • telephone number;

  • account username; and

  • business name, position or ABN where relevant.

Order and transaction information

  • products and licence options ordered;

  • order number;

  • date and value of the transaction;

  • billing currency;

  • payment status;

  • delivery status;

  • device, user or activation allowance purchased;

  • discount or gift-certificate information; and

  • refund, chargeback or dispute information.

Payment information

Payment information may include:

  • payment method;

  • transaction reference;

  • card type;

  • limited masked-card information;

  • billing details; and

  • fraud or payment-verification results.

Payment details are generally submitted to and processed by our payment service providers.

We do not intentionally retain complete payment-card numbers or card security codes unless a payment system specifically requires and lawfully permits that processing.

Account and communication information

  • account history and preferences;

  • emails, live-chat messages and contact-form submissions;

  • telephone-support notes;

  • questions, complaints and feedback;

  • product reviews;

  • marketing preferences; and

  • records of consent or unsubscribe requests.

Technical and usage information

When you use the Website, we or our service providers may collect:

  • IP address;

  • browser and device type;

  • operating system;

  • time zone;

  • pages and products viewed;

  • referring website or search terms;

  • date and time of access;

  • interactions with the Website;

  • cookie and similar technology identifiers; and

  • security, diagnostic and fraud-prevention information.

Support information

When you request installation or activation support, we may collect:

  • the product and version installed;

  • device and operating-system information;

  • error messages;

  • screenshots you choose to provide;

  • activation status;

  • relevant licence information;

  • troubleshooting records; and

  • information visible during an authorised remote-support session.

We do not intentionally collect sensitive information unless it is reasonably necessary, permitted by law and, where required, collected with your consent.

4. How we collect personal information

We may collect personal information:

  • directly from you at checkout;

  • when you create or update an account;

  • when you contact us by email, telephone, live chat or contact form;

  • when you submit a review;

  • when you request support or a refund;

  • during an optional remote-support session;

  • automatically through cookies, logs and similar technologies;

  • from our ecommerce, payment, security, fraud-prevention and delivery providers; and

  • from a software publisher or distributor where necessary to fulfil or support an order.

Where practicable, we collect personal information directly from you.

If you provide us with personal information about another person, such as a gift-certificate recipient or authorised business contact, you must have authority to provide that information and should make them aware of this Policy.

5. Why we collect and use personal information

We may collect, hold and use personal information to:

  • process and verify orders;

  • take and reconcile payments;

  • deliver product keys, download links and instructions;

  • create and manage customer accounts;

  • provide installation, activation and remote support;

  • respond to enquiries, complaints and refund requests;

  • verify licence or activation issues;

  • prevent fraud, misuse and security incidents;

  • maintain transaction, tax and accounting records;

  • improve the Website, products and customer service;

  • measure Website performance and usage;

  • manage gift certificates;

  • administer product reviews;

  • send transaction and service communications;

  • send marketing where consent or another lawful basis exists;

  • comply with legal and regulatory obligations;

  • establish, exercise or defend legal claims; and

  • protect customers, our business and third parties.

We will not use personal information for an unrelated purpose unless you consent or the use is otherwise permitted or required by law.

6. When you may remain anonymous

You may browse most publicly available parts of the Website without identifying yourself.

We normally need identifying information to:

  • process an order;

  • deliver a digital licence;

  • verify payment;

  • provide support;

  • process a refund;

  • investigate fraud or misuse; or

  • respond to an account-specific request.

If required information is not provided, we may be unable to complete the relevant transaction or service.

7. Ecommerce platform

The Website is hosted and operated using BigCommerce.

BigCommerce may process personal information to provide ecommerce hosting, checkout, account, security and related platform services.

BigCommerce’s handling of information is also governed by its own privacy terms:

https://www.bigcommerce.com/privacy/

We remain responsible for our own collection and use of personal information.

8. Payments

Payments may be processed by third-party payment gateways, banks or payment services selected at checkout.

These providers may collect and use payment and identity information under their own privacy policies and legal obligations.

We generally receive confirmation of whether payment was authorised, together with limited transaction information needed to fulfil, reconcile or refund the order.

You should review the privacy information presented by the applicable payment provider before submitting payment details.

9. Cookies and analytics

The Website uses cookies and similar technologies to:

  • operate shopping-cart and checkout functions;

  • maintain sessions and account access;

  • remember preferences;

  • protect the Website and detect fraud;

  • understand how visitors use the Website; and

  • improve Website performance.

The Website uses Google services, which may include Google Analytics and Google Tag Manager, to collect usage and performance information.

Google’s privacy information is available at:

https://policies.google.com/privacy

Google provides information about opting out of Google Analytics at:

https://tools.google.com/dlpage/gaoptout

You can adjust cookie controls through your browser. Blocking necessary cookies may prevent parts of the Website, account or checkout from working properly.

If advertising or retargeting technologies are used, they must be identified in the Website’s cookie or collection notice and used consistently with applicable law.

10. Product fulfilment and publishers

We may disclose limited information to software publishers, distributors or fulfilment providers where reasonably necessary to:

  • supply a licence;

  • register or redeem a product;

  • verify a licence;

  • investigate an activation problem;

  • provide support; or

  • prevent fraud or unauthorised use.

We will not disclose more personal information than is reasonably necessary for the relevant purpose.

A publisher may separately collect information when you create an account, redeem a licence, download software or use its services. That information is handled under the publisher’s privacy policy.

11. Remote support

Remote support is optional and begins only with your permission.

When you request remote support:

  • the remote-support provider may process your IP address, device information and session connection data;

  • the technician may see information displayed on your screen;

  • you should close unrelated private files and applications where practicable;

  • access will be limited to what is reasonably required for the requested support; and

  • you may end the session at any time.

We will not intentionally access unrelated files or information.

We will tell you before a remote-support session is recorded. We will not intentionally record a session without notice and any consent required by law.

Support notes may be retained where reasonably necessary to document the assistance provided, resolve disputes, prevent fraud or meet legal obligations.

12. When we disclose personal information

We may disclose personal information to:

  • BigCommerce and related ecommerce providers;

  • payment gateways, financial institutions and fraud-prevention providers;

  • email, communication and digital-delivery providers;

  • software publishers, distributors and fulfilment providers;

  • live-chat, telephone and customer-support providers;

  • remote-support providers and technicians;

  • website hosting, security, backup and cloud-storage providers;

  • analytics providers, including Google;

  • accountants, insurers, auditors, lawyers and other professional advisers;

  • a purchaser or prospective purchaser of the business, subject to appropriate confidentiality and privacy safeguards;

  • law-enforcement bodies, regulators, courts and government authorities where required or authorised by law; and

  • other parties with your consent or at your direction.

We do not sell or rent customer lists to third parties.

Service providers may use personal information only for the services they provide to us or as otherwise permitted by law and their applicable privacy terms.

13. Overseas disclosure and storage

Some service providers may store or process personal information outside Australia.

Based on the services currently identified, overseas recipients are likely to include recipients in the United States.

Additional countries may be involved depending on the payment, email, security, publisher, cloud or remote-support service used for a particular transaction.

Where practicable, we will make information about relevant overseas locations available in this Policy, at collection or on request.

Where the Australian Privacy Principles apply, we will take reasonable steps required by law in relation to overseas disclosures.

Overseas recipients may also be subject to the laws of the country in which they operate.

14. Marketing communications

We may send marketing communications where:

  • you have expressly consented;

  • consent can lawfully be inferred; or

  • another legal basis permits the communication.

Marketing messages will identify the sender and include a functional method to unsubscribe where required.

You may unsubscribe at any time. We will action an unsubscribe request within the period required by law.

Unsubscribing from marketing does not prevent us from sending necessary communications about:

  • an existing order;

  • digital delivery;

  • security;

  • product activation;

  • support;

  • refunds; or

  • changes affecting a service you use.

We will not treat the purchase of a product as unlimited consent to unrelated marketing.

15. Product reviews

If you submit a review, the name or display name, rating, review text and related product may be published.

Your email address will not be intentionally displayed as part of the review.

We may use order information to verify that a review relates to a genuine purchase.

Review information may be retained to moderate fraud, abuse, unlawful content or duplicate submissions.

16. How we hold and protect information

Personal information may be held in:

  • our BigCommerce store;

  • payment and transaction systems;

  • email and communication systems;

  • customer-support systems;

  • security and fraud-prevention systems;

  • cloud storage;

  • accounting records; and

  • access-controlled business records.

We take reasonable technical and organisational steps to protect personal information from:

  • misuse;

  • interference;

  • loss;

  • unauthorised access;

  • unauthorised modification; and

  • unauthorised disclosure.

Those steps may include access restrictions, account security, provider review, staff confidentiality obligations, software updates, monitoring and secure disposal practices.

No internet transmission or storage system can be guaranteed completely secure. If you believe your account or information has been compromised, contact us promptly.

17. Retention and deletion

We retain personal information only for as long as reasonably necessary for purposes including:

  • order fulfilment;

  • licence and activation support;

  • customer service;

  • fraud prevention;

  • refunds and disputes;

  • accounting, taxation and legal recordkeeping;

  • enforcing agreements; and

  • complying with legal obligations.

Different categories of information may be retained for different periods.

When personal information is no longer reasonably required and we are not legally required to retain it, we will take reasonable steps to destroy it or de-identify it.

Information may remain for a limited time in secure backups until those backups are overwritten or deleted through the ordinary backup cycle.

18. Data breaches

We maintain processes for responding to suspected loss, unauthorised access or unauthorised disclosure of personal information.

Where the Notifiable Data Breaches scheme applies, we will assess a suspected eligible data breach and notify affected individuals and the Office of the Australian Information Commissioner where required by law.

We may also notify individuals where doing so is appropriate to reduce harm, even if notification is not legally mandatory.

19. Accessing your personal information

You may ask us for access to personal information we hold about you.

We may need to verify your identity before providing access.

We will respond within a reasonable period and provide access in the requested form where it is reasonable and practicable.

In some circumstances, the law may permit or require us to refuse access. If that happens, we will explain the refusal where required and tell you about available complaint options.

20. Correcting your personal information

You may ask us to correct personal information that is inaccurate, out of date, incomplete, irrelevant or misleading.

We will take reasonable steps to correct the information where required.

There is no charge for requesting a correction.

You can update some account information by signing into your Website account.

21. Privacy complaints

If you believe we have mishandled your personal information, contact our Privacy Officer and provide:

  • your name and contact details;

  • a description of the issue;

  • relevant dates, communications or order details; and

  • the outcome you are seeking.

We will acknowledge and investigate the complaint and respond within a reasonable time.

If the Privacy Act applies and you are not satisfied with our response, you may be able to complain to the Office of the Australian Information Commissioner:

https://www.oaic.gov.au/privacy/privacy-complaints

22. Children and young people

The Website is not directed to children under 18 purchasing independently.

A person under 18 should use the Website or place an order only with the involvement and consent of a parent or legal guardian.

If we learn that personal information has been submitted by a child without appropriate authority and it is not necessary to retain it, we will take reasonable steps to delete or de-identify it.

23. Third-party websites

The Website may contain links to software publishers and other third-party websites.

We do not control those websites or their privacy practices. You should review the privacy policy of a third party before submitting personal information to it.

24. Changes to this Policy

We may update this Policy when our technology, service providers, business practices or legal obligations change.

The current version will be published on the Website with its last-updated date.

If a change materially affects how we handle previously collected personal information, we will take reasonable steps to notify affected individuals where appropriate or required.

25. Contact us

Privacy Officer
Software Mart Australia
ABN 43 657 323 491
28 Marquands Road
Truganina VIC 3029
Australia

Email: hello@softwaremart.com.au
Toll-free: 1300 849 283
Telephone: +61 3 8104 9693
Website: https://softwaremart.com.au/